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Old 06-08-2020, 04:04 PM
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RAB RAB is offline
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Including the 'failed refund' email I have received FIVE Box Office emails acknowledging my request for a refund.

Additionally I went to the Box Office this week to confirm my bank details.

I then received an email from Steve Parish thanking me for donating my refund to the Academy Option!

I purchased two season tickets. One a Senior the other Adult. One opted for a full refund. The other for the Academy.

The online system didn't seem to make clear how this would be differentiated. Nevertheless, a Box Office acknowledgement appeared to confirm it did understand though it also conflicted by showing a refund for BOTH tickets!

The personal visit to the Box Office also confirmed a refund for both tickets.

I gave up pursuing the split options and decided to apportion the refund myself when I got it.

This still remains outstanding and I've emailed the Box Office asking for a resolution.

I always thought the 4 option split for season ticket purchases of more than one was going to be too ambitious.
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Last edited by RAB; 06-08-2020 at 04:08 PM.
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