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Travel, Tickets & Fixture Information - NO TICKET TRADING OR SALES Away day travel and ticket/fixture details.

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  #1541  
Old 06-08-2020, 10:30 AM
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Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!Ev has got a bit of green grass ahead of him here... and finds Ambrose!
Amber from the box office just called me regarding my ST refund and very pleasant she was too.

Hope she was from the box office anyway cos i just gave her my bank details again...
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  #1542  
Old 06-08-2020, 10:35 AM
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Amber is from Box Office. Emailed me last week regarding refund and I've received it today.
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  #1543  
Old 06-08-2020, 12:45 PM
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Still no refund here
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  #1544  
Old 06-08-2020, 04:04 PM
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Including the 'failed refund' email I have received FIVE Box Office emails acknowledging my request for a refund.

Additionally I went to the Box Office this week to confirm my bank details.

I then received an email from Steve Parish thanking me for donating my refund to the Academy Option!

I purchased two season tickets. One a Senior the other Adult. One opted for a full refund. The other for the Academy.

The online system didn't seem to make clear how this would be differentiated. Nevertheless, a Box Office acknowledgement appeared to confirm it did understand though it also conflicted by showing a refund for BOTH tickets!

The personal visit to the Box Office also confirmed a refund for both tickets.

I gave up pursuing the split options and decided to apportion the refund myself when I got it.

This still remains outstanding and I've emailed the Box Office asking for a resolution.

I always thought the 4 option split for season ticket purchases of more than one was going to be too ambitious.
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Last edited by RAB; 06-08-2020 at 04:08 PM.
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  #1545  
Old 06-08-2020, 04:57 PM
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The website options really didn't make sense if you'd purchased more that one season ticket (I'd purchased five). So I arranged the refunds by email with the box office rather than through the website. We've got the money back ok - just need to make sure we all get our Academy founder member benefits.
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  #1546  
Old 06-08-2020, 11:16 PM
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Originally Posted by stevek View Post
The website options really didn't make sense if you'd purchased more that one season ticket (I'd purchased five). So I arranged the refunds by email with the box office rather than through the website. We've got the money back ok - just need to make sure we all get our Academy founder member benefits.
Money back & benefits?
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  #1547  
Old 07-08-2020, 07:40 AM
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Still no refund here

Nor me,useless *****
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  #1548  
Old 07-08-2020, 07:58 AM
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disco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy dietdisco mixx kidd came here looking for the peace and quiet; the healthy air and the healthy diet
No refund for me either
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  #1549  
Old 07-08-2020, 08:08 AM
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Still waiting for mine - "You will receive the refund within the week."
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  #1550  
Old 07-08-2020, 12:24 PM
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Cpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy dietCpfcbob came here looking for the peace and quiet; the healthy air and the healthy diet
"You will receive the refund within the week."

Am awaiting still for multiple STs. My banking app shows incoming pending payments upto 3 days before clearing. Palace have made zero attempt to refund even though I have verified bank account details with them twice, the same account they been taking direct debit from for years and refunded away tickets to back in June!
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  #1551  
Old 07-08-2020, 02:45 PM
Snoop Eaagle Snoop Eaagle is offline
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Mine has arrived now
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  #1552  
Old 07-08-2020, 03:33 PM
Harry Holmesdale Harry Holmesdale is offline
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Mine has arrived now
Same, excellent work by the club...
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  #1553  
Old 07-08-2020, 04:51 PM
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Snoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mineSnoop Eaagle : if all you've got to do today is find peace of mind, come round, you can take a piece of mine
Softens the blow of the new kit
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  #1554  
Old 07-08-2020, 10:05 PM
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Quote:
Originally Posted by disco mixx kidd View Post
Money back & benefits?
Yes. One match worth each to the Academy, the other three matches refunded.
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  #1555  
Old 08-08-2020, 09:24 PM
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Yes. One match worth each to the Academy, the other three matches refunded.
Cool
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  #1556  
Old 10-08-2020, 12:24 PM
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Still no refund here
Been told that the refund will arrive by the end of the week (just as they said last week)
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  #1557  
Old 10-08-2020, 03:51 PM
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Originally Posted by Oli28 View Post
Been told that the refund will arrive by the end of the week (just as they said last week)
At 16.15 today I too was given that information.

I said earlier in this thread/saga that the 4 option online reimbursement system seemed ambitious, especially perhaps for an under resourced box office team where purchases were for more than one season ticket with different reimbursement choices.

Today I was told that apart from the 'bank rejection' for a number of refunds, the sheer number requesting refunds was now the cause for the additional delay.
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  #1558  
Old 10-08-2020, 05:41 PM
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Archiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy dietArchiebald Leitch came here looking for the peace and quiet; the healthy air and the healthy diet
Refund received.
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  #1559  
Old 10-08-2020, 06:48 PM
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Still no wedge for me yet.
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  #1560  
Old 10-08-2020, 09:22 PM
Crozzy71 Crozzy71 is offline
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Got mine a week ago.
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