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  #1541  
Old 06-08-2020, 11:30 AM
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Amber from the box office just called me regarding my ST refund and very pleasant she was too.

Hope she was from the box office anyway cos i just gave her my bank details again...
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  #1542  
Old 06-08-2020, 11:35 AM
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Amber is from Box Office. Emailed me last week regarding refund and I've received it today.
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  #1543  
Old 06-08-2020, 01:45 PM
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Still no refund here
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  #1544  
Old 06-08-2020, 05:04 PM
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Including the 'failed refund' email I have received FIVE Box Office emails acknowledging my request for a refund.

Additionally I went to the Box Office this week to confirm my bank details.

I then received an email from Steve Parish thanking me for donating my refund to the Academy Option!

I purchased two season tickets. One a Senior the other Adult. One opted for a full refund. The other for the Academy.

The online system didn't seem to make clear how this would be differentiated. Nevertheless, a Box Office acknowledgement appeared to confirm it did understand though it also conflicted by showing a refund for BOTH tickets!

The personal visit to the Box Office also confirmed a refund for both tickets.

I gave up pursuing the split options and decided to apportion the refund myself when I got it.

This still remains outstanding and I've emailed the Box Office asking for a resolution.

I always thought the 4 option split for season ticket purchases of more than one was going to be too ambitious.
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Last edited by RAB; 06-08-2020 at 05:08 PM.
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  #1545  
Old 06-08-2020, 05:57 PM
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The website options really didn't make sense if you'd purchased more that one season ticket (I'd purchased five). So I arranged the refunds by email with the box office rather than through the website. We've got the money back ok - just need to make sure we all get our Academy founder member benefits.
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  #1546  
Old 07-08-2020, 12:16 AM
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Originally Posted by stevek View Post
The website options really didn't make sense if you'd purchased more that one season ticket (I'd purchased five). So I arranged the refunds by email with the box office rather than through the website. We've got the money back ok - just need to make sure we all get our Academy founder member benefits.
Money back & benefits?
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  #1547  
Old 07-08-2020, 08:40 AM
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Still no refund here

Nor me,useless *****
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  #1548  
Old 07-08-2020, 08:58 AM
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No refund for me either
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  #1549  
Old 07-08-2020, 09:08 AM
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Still waiting for mine - "You will receive the refund within the week."
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  #1550  
Old 07-08-2020, 01:24 PM
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"You will receive the refund within the week."

Am awaiting still for multiple STs. My banking app shows incoming pending payments upto 3 days before clearing. Palace have made zero attempt to refund even though I have verified bank account details with them twice, the same account they been taking direct debit from for years and refunded away tickets to back in June!
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  #1551  
Old 07-08-2020, 03:45 PM
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Mine has arrived now
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  #1552  
Old 07-08-2020, 04:33 PM
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Mine has arrived now
Same, excellent work by the club...
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  #1553  
Old 07-08-2020, 05:51 PM
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Softens the blow of the new kit
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  #1554  
Old 07-08-2020, 11:05 PM
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Originally Posted by disco mixx kidd View Post
Money back & benefits?
Yes. One match worth each to the Academy, the other three matches refunded.
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  #1555  
Old 08-08-2020, 10:24 PM
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Yes. One match worth each to the Academy, the other three matches refunded.
Cool
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  #1556  
Old 10-08-2020, 01:24 PM
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Still no refund here
Been told that the refund will arrive by the end of the week (just as they said last week)
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  #1557  
Old 10-08-2020, 04:51 PM
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Been told that the refund will arrive by the end of the week (just as they said last week)
At 16.15 today I too was given that information.

I said earlier in this thread/saga that the 4 option online reimbursement system seemed ambitious, especially perhaps for an under resourced box office team where purchases were for more than one season ticket with different reimbursement choices.

Today I was told that apart from the 'bank rejection' for a number of refunds, the sheer number requesting refunds was now the cause for the additional delay.
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  #1558  
Old 10-08-2020, 06:41 PM
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Refund received.
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  #1559  
Old 10-08-2020, 07:48 PM
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Still no wedge for me yet.
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  #1560  
Old 10-08-2020, 10:22 PM
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Got mine a week ago.
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